How to Order:

Before you start your order we'd like you to know that:

We only send plants within the UK

We don't sell seeds

We no longer have a minimum mail order value but remember that a minimum p&p is added per order.

You can order at any time and we don't take payment until the plants are ready to send

We are a specialist nursery and and not an "online shop" and you may have to wait while we grow the plants before sending your order

How to Order:

Use our online form: Click the Order Form button the top of the screen..

Email us your order - please include your name, address, delivery option (see below) and tell us your intended method of payment - do not include card details

Send us a Facebook message with your order. Do not include card details

Phone us with your order during office hours. Our number is 0771 699 0695 or

What will you get?

Plants are in 9cm (3" pots) (unless stated differently) which we find are ideal size to get plants to establish quickly after planting.;

Plants may be cut back to help them survive the postal experience

When will you get your plants?

We aim to send most orders taken over the winter and early spring during April and May (possibly into early June).

Later in the season plants may be sold out or too big to post but some plants are available for quick dispatch.

Ways to Pay:

We cannot accept credit / debit card directly by phone or post. 

We take Credit / Debit Cards via PayPal - When your plants are ready we will send you a email requesting payment via PayPal. You do not need to have a PayPal account to use this service -  you can simply use your Credit / Debit card to pay on the PayPal website. Once we have confirmation of payment from PayPal we will dispatch the plants in our weekly schedule. 

Bank Transfer: You can now select this option on our online order form. We will send you details on who to pay just before dispatch.

Cheque - must be made payable to SpecialPerennials. We will not cash cheques until the plants are ready for dispatch.  If ordering in the autumn / winter for spring delivery please write a post-dated cheque (dated 1st April of the new year). We reserve the right to charge for unpaid cheques returned by your bank.

Please Note: at plant fairs and for collected orders we can only accept cheques and cash.

Customer Service:

Please contact us if you want to change any details of your order.

An order does not place a contract on either of us - you can amend or cancel up to dispatch time and we may not be able to supply your order due to crop failure etc.

Distance selling rules don't apply to living plants but we will always try to put things right.

If there is a problem with the plants you receive let us know within 7 days of receipt and before planting them as we may arrange for them to be returned to us.

There is just the two of us here so please be patient if it takes a day or so for us to get back to you.

Privacy:

We don't share your details with anyone with the exceptions that:

1) if you request delivery to a post office we must pass your email address on on ParcelForce for them to send you a confirmation that the delivery has been arranged.

2) We may pass your phone number on to our courier for the purpose of aiding the delivery process solely

 We don't have any access to your payment card details if you use PayPal and your financial relationship is with them. Please don't send card details to us.

Cookies:

Cookies are something to dunk into your tea or coffee and absolutely nothing to do with this website (although we do like a nice Ginger Nut with our coffee whilst doing updates).

We don't and won't use cookies on this website.

Delivery

See below for options to collect your order from a plant fair with no delivery charges.

Parcels of more than 12 plants will require a signature but you can specify delivery to a work address, neighbour, etc. You can select these options on our order form.

Our delivery charges reflect what our courier charges us and these vary by post code:

UK Mainland excluding Isle of Wight and certain Scotland postcodes: 10.75 per order.  Parcels are normally sent by courier are normally delivered next day after dispatch except some out of the way postcodes which take 2 days.

Isle of Wright: 16.50 per order  - sorry but couriers now surcharge deliveries here.

Northern, Highland and Island Scotland  21.00 up to 50 plants. Please add 10 per each additional 50 plants (or part thereof) . Parcels are normally sent by courier service which takes 2-3 days after dispatch. This covers postcodes: all IV, all HS, KA27-28, all KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, all ZE

Northern Ireland: 20.00 Please add 10 per each additional 50 plants (or part thereof)  Parcels are normally sent by courier service which takes 3 days after dispatch.

Isle of Man and Scilly Islands: 24.00 per 50 plants (or part thereof) takes 2 days.

Channel Isles: 25.00 per 50 plants (or part thereof)  takes 2-4days. We don't take responsibility for loses due to delays in customs and you will be responsible for paying any duties or taxes.

We will contact you before dispatch if you provide an email address or daytime phone number. We will send you an email confirmation that the parcel has been dispatched together with a tracking number.

We can bring pre-ordered plants to plant fairs we are attending:

There is no delivery charge for orders taken to a plant fair for you to collect. We might ask for payment in advance for large orders. You can select this option on our order form.

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